Cancellation Policy: Reservations canceled at least 7 days prior to reserved tour date are refundable and will incur a 10 Euro cancellation fee per person. No refunds will be granted for late cancellations, late arrivals, or no-shows. A no-show is classified as when the Aeon Tours client is not present at the pre-established meeting point at the pre-established meeting time as detailed in the tour confirmation email. From the time of receipt of tour confirmation, Aeon Tours clients are responsible for printing out their tour confirmation email and for locating the meeting point and arriving to the meeting point promptly. Aeon Tours is not responsible under any circumstances for clients who are unable to locate tour meeting points or who fail to arrive to tour meeting points at the specified time. In the case of trip postponement, Aeon Tours does not offer refunds. Instead, guests are given a credit to use towards the tour of their choosing, on a date the tour is available to be booked.

Special Note: Please note that unforeseen events can and do occur on occasion, (i.e. labor strikes, protests, train strikes, metro strikes, taxi strikes, airline strikes, flight delays, flight cancellations, unforeseen construction, museum closings, church closings, Notre Dame Cathedral closing, gallery closing etc.). Although rare, please note that Aeon Tours is not responsible for such events and that our late arrival and cancellation policy applies to but it not limited to the aforementioned circumstances. In the rare instance that a normally visited area is closed on the day of your tour, Aeon Tours will provide an alternate itinerary and the Aeon Tour guide will carry out a modified 3.5 hour tour. It is required that Aeon Tours clients provide hotel phone number and/or personal cell phone number at the time of reservation and that Aeon Tours clients check phone messages with the hotel reception throughout their stay in the rare event that Aeon Tours must cancel or reschedule tours due to guide illness, accident, or due to any of the above mentioned unforeseen events listed above.